Your Murphy Homes warranty lasts for one year from your closing date. We plan two standard warranty contacts with you within that year. The first is 30 days after your closing and the second is 11 months after closing. Warranty requests between the 30 Day and 11 Month marks can be emailed to the Warranty email address (Warranty@MurphyHomesAL.com) or submitted on our website under the "Submit A Warranty" tab.
For emergency requests please refer to Section 8 in your Home Owner Manual for troubleshooting tips. If your review of the troubleshooting tips fails to solve the problem, please see your Emergency Phone Numbers sheet for the correct company’s contact information. Emergency reports are the only service requests we accept by phone. Please put all non-emergency service requests in writing.
Move-In Report (30 days after closing)
For your convenience, and in order for our service program to operate at maximum efficiency, we suggest that you wait 30 days before submitting a warranty list. This allows you sufficient time to become settled in your new home and to use most components repeatedly. As you notice items, jot them down. We will send an email at 30 days containing a service request form for all of your 30-day items, please add any items left over from closing to this form as well. Upon receiving your response, we will schedule a day and time for these items to be corrected.
Anniversary Report (11 months after closing)
At the 11 month mark of your warranty, we will send another email containing an 11 Month Service Form. Upon receiving your response, we will schedule a day and time for these items to be corrected. We will also be happy to discuss any maintenance questions you may have at that time.